General FAQs | Orders, Shipping, & More

How to Use

How Do I Get My Cat in It?

Follow these simple steps to secure your cat in the carrier:

Open the collar, unzip the bag, and place it in front of you with the top side folded back.
Place your cat on the bag, facing away from you. Keep one hand or arm around his chest while you quickly slide the collar over his head.
Adjust the collar with the Velcro strip until it’s just snug enough for you to comfortably slip one finger under the collar. Don’t leave a gap that’s big enough for his paw to slip through.
Zip the bag closed and now you’re ready to go!

Can I Use the Bag for Bathing My Cat?

The Cozy Comfort Carrier is made of 100% cotton so it’s not water-resistant or water-proof. You can use it for bathing, though it’s not recommended. If used for bathing, wash it first to remove excess dye.

Can I Wash the Carrier?

Yes, the Cozy Comfort Carrier is made of 100% cotton so you can pop it in the machine alone or with like colors in cold or warm water. Use mild detergent. Do not bleach. Tumble dry low or air dry.

Is the Bag Suitable for Car Travel?

Yes! All of our cat carriers are seat belt-ready and come with a seat belt pass-through loop that you can use to secure your cat against the car seat during long rides. Additionally, the bag’s design ensures your cat’s ability to comfortably lounge so they can enjoy long car rides.

My Cat Gets His Paw Out. What Should I Do?

Tighten the collar a little more so only one of your fingers can slide underneath it. There should be enough room for your finger, but no gap he could slide his paw through.

Can My Cat Get out of the Bag?

Our carrier has an adjustable Velcro strip that allows you to tighten the collar snugly around your cat’s neck. Make sure there is enough room so you can slide only one finger under the collar. Our carrier is roomy, and the cat cannot brace against it to work his way out. Make sure to get the right size so he has enough space to stretch.

Sizes

What Size Should I Get?

The carriers come in extra-small, small, large, and extra-large sizes.

Extra-small is for smaller kittens or adults with short bodies and that weigh under 5 pounds.
Small is for most cats under 10 pounds.
Large is for most cats 10 pounds and up.
Extra-large is a specialty size for very large cats who are not only heavy but long and tall. These cats can start at 18-20 lbs and can range to over 35 lbs. Big-breed cats such as Maine Coons and Norwegian Forest Cats are examples of cats who may need extra-large, though females tend to run smaller and may only need a size large.

If you have some cats over and under 10 pounds and you only want one carrier, get a large. The necklines adjust to the neck of a smaller cat and extra room is not a problem for him.

Extra-large is not suitable for a small cat.

I Think I Got the Wrong Size?

Email sales@cat-in-the-bag.com or call 866-332-9804 for assistance if you think you may have ordered the wrong size.

Shipping

What About Shipping Fee?

Shipping is included in the price for U.S. orders. Canadian orders add $10 shipping USD with $8 for additional bags each. Other countries add $18 for shipping with $10 for additional bags each.

When Will I Receive My Order?

Typically, we ship orders within 1-3 business days via Ground Advantage or Priority U.S. Mail. This means that any order in the U.S. should arrive within a week. Canadian orders take approximately two weeks. Other countries take 2 to 4 weeks.

Misc

How Are Cat-in-the-Bag Carriers Different From Similar Carriers?

There are many knock-offs of the Cozy Comfort Carrier floating out there. However, we’re the original Cat-in-the-Bag and our product is much higher quality than any copycat you’ll find. We use only 100% cotton that’s tightly woven to resist scratches. Every detail, from the adjustable collar and Velcro ports to the seat belt pass-through loop and the long padded handle, has been thoughtfully added and boasts superior craftsmanship.

Can My Cat Rip the Bag?

The bag is made of tightly woven cotton so that even if the nails poke through, they don’t get stuck and snag the material. The bag is also very loose-fitting, so it’s difficult for your cat to rake against it like he can on a solid-sided carrier. The bags are also guaranteed. If a cat is ever able to rip a hole in it, you get a replacement or a refund.

What About Accidents in the Car?

If your cat has a history of accidents in the car, we recommend Acci-Don’ts, our disposable liners that adhere to the inside of the bag. In many cases, an enclosed crate itself may cause anxiety and cause accidents. Simply switching to the Cozy Comfort Carrier could solve the problem, but lining it with Acci-Don’ts disposable liners is always a safe bet.

What if I’m Not Satisfied With the Bag?

The Cozy Comfort Carrier is backed by a 30-day money-back guarantee. If you’re not satisfied with the product, simply return it within 30 days for a full refund.

FAQs